Frequently Asked Questions (FAQs)

Here are answers to frequently asked questions from our clients.


Questions About Therapy and Therapy Sessions

Do you do telehealth?

Yes, we can meet with you in person, on the phone, or over videoconferencing.

How does therapy work?

Think of therapy as connecting with someone who can listen and understand your story; someone who is completely present for you. Not only that, but your therapist can also:

  • Provide insight into why you’re struggling
  • Free you from the origins of your suffering
  • Help you learn different ways to see or interact with others and toward yourself

With this help,  you’ll no longer feel challenged with whatever is weighing you down.

Though the therapist is the “expert,” therapy is a very collaborative process. Above all, we’ll always respect the decisions you make for what you think is best for you.

How long is each Empowered and Authentic Living therapy session?

Each session is approximately 50 to 60 minutes.

How often would I come to therapy?

For the best results, in the beginning, sessions are usually weekly.

Circumstances sometimes might require more frequent sessions, but that generally would be for a short period.

Over time, as you integrate changes and life is better, you and your therapist will decide the frequency of sessions until you no longer need therapy.

How many therapy sessions will I need?

Since each person and situation is unique, it’s impossible to know how many sessions you’ll need. However, you and your therapist will have ongoing conversations as to what’s optimal for you.

How do I know if a therapist is right for me?

The right therapist for you is the person who is knowledgeable about your particular issues, and just as important, someone who you connect with.

We encourage you to watch our therapists’ videos and read about them.

Learn more about our therapists.

Are our conversations in sessions confidential?

Yes, what is shared in sessions is confidential with some exceptions. These will be thoroughly explained in your first session, but generally, the exceptions are where safety is a concern, you grant permission, or there is a legal mandate.

Questions About Insurance and Other Logistics

Do you take insurance?

Our clinical therapy services are currently in-network for Blue Cross Blue Shield PPO and United Healthcare/Optum.

We are in the process of working out relationships with other insurers.

If we do not accept your insurance, out-of-network benefits do apply.

What if I don’t have insurance?

The standard rate for therapy is $150 per session.  However, please talk with us for a sliding fee.

How do I schedule an appointment?

To schedule an appointment, you can call or send an email to our general contact information or directly to the therapist that you wish to talk to or work with. See all our therapists.

Where is your office located?

Our office is conveniently located in the Northwest Corporate Center a few minutes away from I-90 and Barrington Road in Hoffman Estates.

Our address is 2500 W. Higgins Road, Suite 505, Hoffman Estates, IL 60169.

See more complete directions.

Definitions of Abbreviations: “Alphabet Soup”

What is the difference between a counselor, a therapist, and a life coach? Are counselors licensed in Illinois?

Counselor and therapist are both umbrella terms for mental health professionals.

In Illinois, counselors with the LPC and LCPC designation ARE licensed and have met strict requirements. However, Illinois has no official requirement for a life coach.

What is an ICDVP?

ICDVP stands for Illinois Certified Domestic Violence Professional. It refers to Illinois professionals who  have undergone domestic violence training, supervision, and passed a specific exam. They also maintain continuing education requirements. 

These professionals are trained to:

  • Identify types of domestic violence
  • Maintain confidentiality
  • Provide support and resources that pertain to each individual’s situation

Learn more at Certified Domestic Violence Professionals.

What does LGBTQIA2S+ stand for?

LGBTQIA2S+ stands for lesbian, gay, bisexual, transgender, questioning (or queer), intersex, asexual, two-spirit, and the many other ways that people choose to self-identify.

What is an LPC or an LCPC?

In Illinois, LPCs and LCPCs are two types of licensed mental health counselors. An LPC is a licensed professional counselor, and an LCPC is a licensed clinical professional counselor.

Both must hold a minimum of a master’s degree. Additionally, they must also pass licensure exams and have supervised accredited experience.

LPCs and LCPCs can provide professional counseling services to individuals, families, couples, and groups. They can:

  • Make mental health assessments and diagnoses
  • Create treatment plans
  • Identify and treat emotional and behavioral disorders

What is a PLLC?

Under Illinois law, all limited liability corporations (LLCs) that offer licensed professional services must be a PLLC (a professional limited liability company). All of our therapists/counselors are licensed professionals.

What is an RYT-200?

An RYT is a registered yoga teacher. It’s a designation that the Yoga Alliance U.S. gives to a person who has completed 200-hours of yoga teacher training by the Yoga Alliance, follows its Code of Conduct, pays annual dues, and completes continuing education requirements.